Good values (if they fit into the available disk space) are: When setting up traces, check the available disk space and increase the number and the size of Trace Files depending on the available disk space using registry values listed below. On the other hand, if the trace levels are too low, you do not have enough information to find out the reason for the problems.binary traces for all channels of a primary rate line might also cause performance issues, which means that binary traces might drop trace information in order to not cause timing problems with the FAX protocol. If the trace levels are set too high, it is very likely that the traces are already overwritten before the customer even realizes that there’s a problem or before you have the possibility to check the available trace information.Setting up proper traces can be quite difficult:
Step 5: Setup proper Traces for the KCS TCOSS Server AI210824 is the inbound journal of 24th August, 2021 AJ210917 is the outbound journal of 17th Sept, 2021ĪIyymmdd: inbound journals for one specific day, e.g. Journals should be configured to write at least 3 line journal entries (Configuration line 38 of the FAX channels set to ‘0A 03’), they are located in the +MAIL5V folder (KCS System folder) and are typically named as follows:ĪJyymmdd: outbound journal for one specific day, e.g. In addition to the KCS outbox, the KCS Journals can help you to identify sending or reception errors: Do they mainly have problems for large documents (check the file size and the page counter)?.Are the problems related to a specific (ISDN) line or group of lines (check the used Channels)?.Are the problems related to specific counter parties (senders or recipients), for example – do you face a higher error rate for send orders addressed to countries in the Far East?.Which error rate (amount of errors compared to the total number of send orders) do you have for each error code?.Which types of errors are reported (XT, XQ, XO, XY, or others)?.Do they have transmission errors or reception errors or both?.Export the outbox to CSV format (using menu option “Folder – Export fields”) and import it into Excel to have better Filter possibilities: Check especially the columns “Error”, “Response”, “Reception Error”, “To:”, “Local address”, “Channel number” and “Pages”.Īfter this step you should be able to answer the following questions: Apply filter settings to also include the Send attempts. To get an impression about the problems you should first check the KCS outbox of all users. Step 2: Check KCS TCFW Communication server Client Outbox and the TCOSS Journals
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We recommend to use the free open source Tool Audacity
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btr files in Windows Explorer, to convert these. We recommend that you apply a file association for.
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This tool is necessary to convert TCOSS binary trace files (.btr). The BTrc.exe Tool can be found within the folder C:\TOPCALL\LSD, if you install the KCS TC/SP Setup option “Administrative Tools (Group) – Line server diagnostics tool”. The Binary Tracer tool BTrc.exe as shipped with KCS.Microsoft Excel to analyze/filter outbox exports done with the KCS Communication server client (TCFW).We recommend to use UltraEdit a commercial product, see or if you prefer a free product use for example PSPad Additionally the text editor should be able to handle multiple files and search also in multiple Files (if possible also using regular expressions). If possible, the text editor should accept also regular expression search terms. A text editor, which is capable to list all lines matching a specific search string (Windows Notepad can only navigate to the next search result).Step 1: Get the necessary Tools for analyzing FAX line quality problems:
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